Your Member Handbook is the first place to turn when you have questions about covered benefits, available services, member rights and responsibilities, plan rules and much more. Click on the links below to view or download chapters from our current handbook.
Introduction
Table of Contents
Getting Started
Seeing a Specialist
Out-of-Plan Services
Emergencies and Urgent Care
Benefits, Services and Copayments
Coverage Guidelines
Special Needs Services
Member Rights and Responsibilities
Help with Problems
Eligibility and Enrollment
Terms You May Not Know
Quick Reference
For additional information, or to request a printed copy of the handbook, call Member Relations at 1-888-888-1211 or 215-967-4540 (TTY 1-877-454-8477 or 215-849-1579). Member Relations is ready to help, 24 hours a day, every day.
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